I have 12,000GBP showing on the Account Credit of a client. I want to allocate this to an existing unpaid invoice from this client. According to your on-line help, I should go to the invoice, make a payment and the pop-up dialog box should have a tick box to “allocate payment from Account Credit”. I don’t get this option. How therefore do I pay the outstanding invoice from the Account Credit?
basically you need to enter the account credit again manually from the client detail screen, specifically denominating it for use against USD invoices. Once you’ve done that just delete the original credit on the bank.
I don’t think that works in my case. The Account Credits appear because I am tagging bank transactions. When you tag a transaction it is not an option to “Make credit available for” alternative currencies. I do get the option if I manually Add a Credit from the client area but if I do that, I have no link to the bank transaction.
It will create a new Tagged transaction on the bank when you post a credit. You then remove the other one.
Is this a Forex account? If it is then you actually need to create bank accounts for each currency you’re dealing with and rather than tag the payments from the Sterling account, tag as transfers to the respective Forex accounts. You then split up and pay all your invoices from there.