Payment on account (Credit Note) showing as “Missing Account”, this has come about for a supplier of electricity where usually there is a credit balance as they collect a direct debit each month.
Previously an estimated bill was issued with more consumption than was used so the following bill was a credit note with the sum “held on account”. So when looking at payments the credit “held on account” does not have an associated bank account and shows on the payment receipt as “Payment on account”.
When the payment on account is subsequently allocated to future invoices the payment is appearing as “missing account”
Can this description be updated to show “Payment on account” as “Missing Account” is inappropriate?