Paypal feed - how?

Support
1

Our Paypal feed has not imported anything for several weeks now, so I removed the feed and tried to activate it again. It asks me for a 6 digit account number and gives me 90 seconds to enter it. AFAIK Paypal doesn’t have an account number per se, I did login to Paypal and have a look round during the 90 seconds but could not find anything.

Please can someone advise what I am supposed to enter here?

Thanks,
Chris

2

They sounds like some sort of two-factor authentication, do you remember having set anything like that up on your PayPal account?

3

Hi @comgw,

I’d have to agree with @ian_roberts on this one. It sounds like it is probably some sort of authentication code rather than an account number

4

Nope, never set 2FA up on our Paypal account, still login with standard username & password.

Anyone actually from Quickfile read these? perhaps the code has a bug?

Thanks,
Chris

5

Now you mentio it, it certainly does look like it’s wanting a 2FA code (see screenshot attached) but as I said, we’ve never set this up on our PayPal account, so I’m a bit stumped!

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Regards,
Chris

6

Yes, that image looks like it’s asking for either a 2 factor code or a Security Key.

To send a code a mobile number must have been entered on your PayPal account, or it wants a security key.

Check your PayPal Profile under: Login and Security. Then, Manage Security Keys

This is an image of PayPal’s 3 authentication methods
2019-10-21_2315

Also check what mobile number you have on paypal

7

Hi @comgw

It looks like you’re using Yodlee for this. There is a built-in QuickFile PayPal feed which you could use instead.

Just ensure your bank type is set to PayPal (Merchant) by going to More Options >> Settings, on the bank statement view.

As long as it’s set to the above Bank name, activating the feed will take you through the QuickFile feed settings instead of Yodlee.

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Thanks for all the replies, but as I said, 2FA is NOT the answer because it is not setup on our PP account. I think QF just expects it to be setup and therefore it doesn’t work if you have not got it setup.

@QFMathew this is the answer I was looking for, except it doesn’t let me change the type, it is greyed out, so looks like I’m going to have to setup a new account and re-tag about 50 transactions

9

hi @comgw,

It shouldn’t be stopping you from changing it. I will send you a private message now to see if we can do this for you.

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