.pdf invoice not shown in the preview window in Receipt Hub

Support
1

Not sure if there is something else I need to do: a .pdf invoice has been saved in Dropbox, it has been uploaded in Receipt Hub, however is not showing in the preview window.

What am I missing?

Thanks

2

Hi @OvidiuS

The preview isn’t controlled by the software, but rather by your browser. What browser are you using, and I’ll see if we can point you in the right direction?

3

Thanks for clarifications.

I was using Internet Explorer - I changed to Chrome and it works fine.

Thank you again.

4

Hi, it looks I have the same problem but switching from Safari to Brave (Chrome) wouldn’t help. Any suggestions?

5

Hi @motoko

The preview is controlled by your browser rather than QuickFile.

It’s always worth checking how your browser handles PDFs - check the settings of your browser.

6

I don’t have any problems on other sites. I also scanned jpg files and it’s the same thing. Not showing… :frowning:

7

If I’m being honest, we’re not doing anything special when showing these previews - it’s just the file in a smaller window (iframe). Some browsers will treat it as display, some will treat it as a download. But it does depend on your browser settings unfortunately.

8

Hi @motoko

Do you have an Ad Blocker running at the moment? Sometimes these can pick up the iframes as ads and block them from being shown.

9

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