Sadly earlier this year we had to take a company to court to retrieve a refund on some poor work done by them.
The amount refunded is more than the original invoice total.
Therefore cannot log the refund against the original payment paid out.
How should this be dealt with on Quickfile?
If you have actually received a refund then you can just create a purchase with a negative amount, and QuickFile will treat this as a credit note and ask you which bank account received the money. The only limitation of ad hoc credit notes like this is that they don’t let you hold funds on account, so you can only use them when you’ve received an actual refund.
The biggest issues I’m facing here though is not being able to tag the refund showing on the bank account?
Any advice Ian?
If you create the negative invoice, this will create the bank transaction for you. You can then just remove the untagged transaction to re-balance the account.
Thank you
All sorted now
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