Due to overpayment to an energy supplier who has gone bust, I now have a pre-payment balance on their account that has been transferred to a new supplier. I can process a pre-payment the new supplier but how do I remove the pre-payment on the current supplier
One way you could process this could be to set up a dummy bank account, transfer the existing pre-payment to this account, and then transfer it from the dummy account to your new supplier.
I hope this makes sense, but if you have any further questions, please don’t hesitate to ask.
I could send t to petter cash and then do the same in reverse to pre-pay the new supplier
How do I transfer the prepayment to a bank account ?
If you view the payment, at the top of the page you should see the option to refund it to a bank account.
This post talks you through how to do this: Reduce Supplier Prepayment because of refund - #2 by QFMathew
I hope this helps, but if you have any further questions, please don’t hesitate to ask.
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