Prepayment locked

HI I need some technical assistance. I have a prepayment on my creditors list which dates back to 2018. When I go to the supplier I cannot see the prepayment. So it is just stuck in the list. Please advise.

Hi @ltbbookworks

When you go to the supplier, have you tried using the search function to bring it up? It may be worth trying to find the payment within the bank account - with this only the previous 2 years will show automatically so you will need to define the dates when searching

Hi, I have found the payment which says it is allocated against a qf invoice but the prepayments on the creditors report show this amount as unallocated? Can you take a look at the company in question? Can you message on private email?

Hi @ltbbookworks

Yes of course, you can send a message to @QFSupport with any details and we can take a look for you

This topic was automatically closed after 7 days. New replies are no longer allowed.