I keep getting an email from quickfile when I send an invoice saying the recipient was not found. It makes it sound like a problem with the recipients server but I had no problems sending a PDF of the invoice to the same address from my own account.
Please can you advise. Up until last week I had no problems at all sending email invoices.
Regards
What email address are you sending it to - for example @googlemail.com, @yahoo.com, @aol.com?
If you could give me your account number and the client name, I’ll take a quick look at your account and see if anything stands out?
[Edit]
Are you able to copy and paste a copy of the email you’re getting back please? If you click my name and then ‘Message’, you can send it to me in a private message
The error is
Error Type:SMTP
Remote server (85.158.136.35) issued an error.
hMailServer sent: RCPT TO:
<removed>
Remote server replied:553-SPF(Sender Policy Framework) domain authentication
553-fail. Refer to the Troubleshooting page at 553-…
OK I am using my own address, but I was using my own address (a different one) for months before with no issues. Is it because my new address is via an exchange server?
It would be down to your clients mail server. Companies are tightening up on checks like these to fight spam. Although your email is genuine, because it can’t match your address against our server, it either rejects it or marks it as spam.
The SPF record (in the guide and the reason stated the email bounced) basically tells the receiving server that our server is genuine. However it can require a little bit of technical knowledge to sort out.
The easiest fix is to use noreply@quickfile.co.uk. But if you wish to use your own SMTP server, that should be fairly straightforward to set up, plus you can still use your own email address.