Hoping someone can help me
I created a purchase invoice a couple of days ago and then went to mark it as paid today, the post seemed to take ages and looks like it has only half posted
The invoice shows as unpaid and the amount shows as a pre-payment against the supplier so I tried to allocate the unallocated amount to the unpaid invoice and I get an error that there is no balance to be paid on the invoice
Any suggestions?
Hi @PaulCB
Are you able to provide me with the invoice number please, and also confirm the last 3 digits of your account number? I’ll take a quick look and see if I can help further.
Thanks Matthew, I unallocated and reallocated the payment and that sorted the invoice itself out however it has left the supplier with a 22 pre payment against that has in effect come from nowhere
I have checked bank balances, balance sheet and P&L and all add up so its only this rogue value on the supplier
The invoice is QF00313 and its supplier SUP0000025 Post Office
Thanks for your help with this, really appreciated 
No problem!
I’ve just taken a look and it does look like something isn’t quite right here. I’ve referred this to a developer to take a closer look, and will update you shortly.
[Edit]
@PaulCB - This should now be fixed . Can you check and confirm please?
Thanks guys, all fixed Its the third year I’ve been using your site for my small business and this is the first time I’ve had a problem, sorted quickly and easily - a cracking service - thank you
2 Likes