Problems with Exporting Data

Support
1

When exporting data it is not opening up as a csv file with a save facility.

2

Hi @BlakeneyLifting,

Where are you exporting this data from?

3

Export data link was on VAT return and unreconciled transactions on Bank Current Account.

I managed to get these exports to open in excel by using another computer last night and noticed that it was showing that an office 365 update was available. I didn’t install it as wondered whether this update has changed settings in Microsoft Edge ?

4

Hi @BlakeneyLifting,

I’m glad you’ve managed to open the files. The Office update shouldn’t affect Microsoft Edge as they are separate programs. It may be that the download was trying to open in a different program.

You can open a .csv in notepad or in a spreadsheet program such as excel. It may be worth right clicking the downloaded file and then choosing ‘open with’ to select the program you wish to use.

5

Thanks for reply but I am not getting the download link. When I click download it opens up a new edge window and the data is on that window but is not saveable or downloadable I can only copy and paste it into an excel sheet and it all goes in one cell

6

Hi @BlakeneyLifting,

You may be best to try a different browser, as that sounds like it is an issue with Edge

7

It has worked perfectly up until recently.

8

I have just tried it on Chrome and it works fine but this is not my preferred Browser and wonder why Quickfile downloads no longer works on Microsoft Edge

9

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