Hi There
Since the recent changes to Quick file ( left hand side bar) I have noticed that Quick file is loading everything exceptionally slow during use. This is only happening on Quick File and the rest of my pages are running at my normal computer speed. This is happening with both of the accounts we have assigned to Quick file.
Can anyone please advise if this is a known issue and how to resolve it.
Many Thanks
Amanda
Hi @Amanda
Everything seems to be loading fine for me, and we haven’t had any other reports regarding speed.
What browser do you use? Have you tried another browser, for example, and if so, is the result the same? In theory, it should load the same across all browsers, but some are slower (Chrome or FireFox are your best bet).
For reference, I have a plugin for Chrome which times page loading speed. QuickFile is currently loading between 1 - 1.9 seconds per page.
Hi,
I’ve been having a latency problem too, which started at around the same time that the update was implemented. I have a feeling that’s just a coincidence though.
For the last two or three days Quickfile has been almost unusable for me, with page load times being variable but sometimes as much as two minutes, or more.
It’s not isolated to Quickfile though. I have a similar issue with Etsy. I have a feeling that either my ISP or BT are having some general network issues, and it depends where you are geographically as to whether you experience them.
Neil
I don’t believe that the menu implementation would have any affect on page load speeds as it’s loaded asynchronously. This means the page loads as normal and then the menu is loaded on top of that, if the menu was causing an issue only that part would load slowly.
What ISP are you using to access QuickFile?
I don’t think its related to the menu, but there has been lag since a few months and its getting worse. I think its due to more and more members signing up.
Also i have noticed latency plus bursts of slow and fast opening pages. I’m hoping it can be dealt asap. As one of the reasons to stick to Quickfile was speed as if it were a desktop application.
Thanks.
Hi @KUBE
Are you seeing this delay on any particular pages? Who is your internet provider?
As I mentioned above, each page loads in less than 2 seconds for me, so I’m certainly not seeing any speed issues. Any further information you’re happy to pass on would be great.
All pages, need to refresh and it kicks in again. I tried different browsers and computers. Different internet connections. But will keep an eye.
All i can say that there has been a decline in terms of switching between pages. When i started to use quickfile an year ago, it was truly like a standalone application infact i couldnt imagine it was accessing data from the cloud. just like another software called MANAGER. But its been affected in terms of speed.
I’m going to have to disagree with you there. I have not noticed any significant slowdown over the last 2-3 years that I have been using Quickfile. I’m fairly certain that if it was getting noticeably slower there would be more than 1 complaint.
There may be a small slowdown as more data is added to the account so there is more to show on each page, but I would put this at mS and it would be limited anyway as pretty much all areas are limited to 50 items per page regardless.
Almost every single case I’ve seen in regards to slow connections speeds are from PlusNet clients. We have a remote team working on QuickFile from 4 different locations connecting via different ISPs and we’ve not seen any slow down at all. Most pages load under 1 second.
The PlusNet issue seems to be intermittent and seemingly only affects certain websites as users report other sites running fine. It is most likely some routing issue with PlusNet but it’s not a simple one to diagnose. We’ve opened a ticket with our data center before and they report no networking issues, likewise we see that our own servers are under minimal load which we would expect around mid-July.
For anyone experiencing issues try connecting on a mobile device via 4g (not wifi) to see if the problem persists. We can’t query this with PlusNet directly as we don’t have an account with them but for anyone experiencing problems it’s certainly worth investigating with PlusNet.