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Re credit notes on invoices that are being written off


#1

I have issued a credit note but then there was an outstanding amount of 0.01 which was written off as a bad debt. Thus this invoice has been written off and now the credit note is still showing as outstanding - which is totally incorrect. How can i write off this 0.01 but still make sure the invoice and the attached credit note are showing?


#2

Hi @betty

Can I just confirm the situation here please?

When you say the credit note is outstanding - what do you mean by this? Do you mean the sales invoice itself?


#3

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