Re-registration

Support
1

Tried to re-register and failed. disconnected and still failed. HMRC checked and quickerfile shown. VAT number correct. At a loss what to try next? Any suggestions?

2

Hello @DTJ

I can see on the account linked to your email you are seeing the “Client not Authorised” message in the Reports > HMRC screen

This message is returned from HMRC when we try and log in to your tax account behind the scenes using the details you provided.

This error usually occurs due to one of the following reasons:

  • The wrong account has been linked (e.g. a personal tax account rather than the organisation’s tax account)
  • The VAT registration number has not been correctly entered.
  • The organisation is not fully enrolled for Making Tax Digital (MTD)

You can find more information in our HMRC troubleshooting guide below
https://support.quickfile.co.uk/t/making-tax-digital-troubleshooting/37144

I would first reccomend trying to reconnect your account in Reports > HMRC > Connect ensuring all details are correct

3

steve,

Done all of the above. Disconnected, reconnected, checked VAT no, checked tax account and Quickfile authorised on tax account. Any ideas what to do next?

4

Hello @DTJ

If you are still receiving the error you would need to contact HMRC as this response comes from HMRC when we try and log in using the details provided.

5

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