Receipt emails sent but not received in quickfile

Hi there, as per the title really.

I have today sent a number of receipts via email (as I regularly do without issue), however even after an hour none of them are showing in my “reciept hub” section for me to tag them.

Using the same email address that I have used for the last year, all items are shown as being sent in my email account?

Can anyone shed any light on this at all?

Thanks in advance.

Hi
Sometimes, emails are marked as spam but the support team is checking the spam folder every day and will manually mark the emails as non-spam. So, they will arrive in your account, just a bit later.
In the meantime you could maybe upload your receipts into your receipts hub.

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Hello @Justin_Kirk1

@rhc was correct I found some in the spam folder.
Please check everything is ok as I have verified and rogue spam emails.

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Perfect thank you, all receipts are now in the system. :slight_smile:

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