Receipt emails sent but not received in quickfile

[Justin_Kirk1]

Hi there, as per the title really.

I have today sent a number of receipts via email (as I regularly do without issue), however even after an hour none of them are showing in my “reciept hub” section for me to tag them.

Using the same email address that I have used for the last year, all items are shown as being sent in my email account?

Can anyone shed any light on this at all?

Thanks in advance.

[rhc]

Hi
Sometimes, emails are marked as spam but the support team is checking the spam folder every day and will manually mark the emails as non-spam. So, they will arrive in your account, just a bit later.
In the meantime you could maybe upload your receipts into your receipts hub.

[QFSteve]

Hello @Justin_Kirk1

@rhc was correct I found some in the spam folder.
Please check everything is ok as I have verified and rogue spam emails.

[Justin_Kirk1]

Perfect thank you, all receipts are now in the system.