I have a client who paid more than the invoice value. There were no issues with the transaction postings, but the receipt acknowledgement did not make it clear, as it only stated that the payment was for the amount allocated to the invoice, not the full payment of £206.00. The invoice for £206.00 was partially paid in the sum of £8.00 from prepayments, so only £198.00 was outstanding.
This has led to the following email query from the client:
"
Not clear from attached email what is going on. I read it as if a payment of £198 has been made against an invoice amount of £206 and there is no mention of £8 being held in the account.
Regards
Bill
Sent from my iPhone
Begin forwarded message:
From: Keighley Rifle & Pistol Club mail@quickfile.co.uk
Date: 9 June 2025 at 17:57:28 BST
To:
Subject: New Payment Received
Reply-To: lngeodzn_6131628444@post.quickfile.co.uk
KEIGHLEY RIFLE & PISTOL CLUB
Dear Chas. WilliamThank you for the recent payment you have made to us for the sum of 198.00 GBP. I hereby acknowledge receipt of payment which has been set against the following invoices.
- Invoice #000393 dated 1 May 2025 - 206.00 GBP
If I can be of any further assistance, please do not hesitate to contact me.
Kind Regards
Keighley Rifle & Pistol Club
"
Could the automated message be modified to show the full amount paid, the amount allocated to specified invoices, and any amount designated to prepayments?