I purchased an item from Amazon with 2 lines, the item and carriage. The item was returned and we were credited with the full amount. How do I tag the bank statement item. When I try to tag it as a refund from a supplier it says it has to be done from the invoice as there is more than one category both have the same VAT Level…
Hello @Simon.land-inotec
Open the invoice and create a credit note, when you save the credit not you will be given an option to process the refund (this creates a bank entry).
As you already have a bank entry you will need to delete it as to not double up on the bank entries.
When I click on the bank entry and select refind from a supplier i get a pop up saying “This invoice has multiple lines with differing nominal codes or VAT rates. Please issue the refund directly from the invoice to ensure correct apportionment” I dont see issue a credit note please expand
Hello @Simon.land-inotec
Open the invoice > More options > Credit Note like in the example below
When you save the credit you are give the option to refund and this creates a bank entry
As you already have a bank entry delete it from the banking screen.
Hi, there is no invoice, this was for a purchase, the refund was incomming and was shown in our bank account as a payment. I had already accounted for the VAT so when the refund from the supplier came in I need to reduce the VAT claim accordingly.
There are mentions in the knowledgebase showing different facilities for power users, I believe we are a power user but cant see the additional facilities to do with refunds.