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Recurring invoice Auto-billed - Consolidate to a single email


#1

How do I stop all the “Recurring Invoice auto-billed” notification emails…
…it is more than annoying with over 150 emails at random times throughout 1st of each month.
Please advise


#2

Hi @gjwguk

I’ve asked our development team to look into this. I’ll come back to you shortly.


#3

We’re going to take a look at this shortly. These emails should be consolidated to a single list or include an option to switch off entirely.

We’ll update you when we’ve had a chance to review this.


#4

Thank you - most appreciated


#5

Hi @gjwguk

We have since introduced a consolidated email for new, completed and cancelled Direct Debit requests. These are dispatched at 8 pm each day and have replaced the 1 email per payment that we had used previously.

I hope this keeps your inbox a little more organised, let me know if you have any feedback or suggestions on this new format.


#6

Thanks very much for this. Saved receiving all those emails. Just one is perfect.
Could do with the expired category to be included but I think that would be asking too much.


#7

Good to hear :+1:

By expired, I assume you mean the recurring invoices themselves? This email focuses on just the direct debits, including those not attached to a recurring profile.

We could certainly consider adding this. Would you mind posting it as a separate feature request please and we’ll keep an eye on the interest in this?