HOME / COMMUNITY Switch to knowledge base

Recurring statement - what does it mean by "send only when balance exists"?

“Send only when balance exists” is that overdue balance or any balance??

I have found that it sends if there have been any transactions in the period even if the result is a nil balance. I haven’t run any deliberate tests to see what it does with inactive accounts.

Hi @jm23bg

This would be sent when there is an outstanding balance. It doesn’t necessarily have to be overdue.

I hope this helps, but if you have any further questions, please don’t hesitate to ask.

This topic was automatically closed after 7 days. New replies are no longer allowed.