Due to the closure of schools, my settings now need to close. I would like to decrease some invoices, so all parents have paid for the month and now I’m looking to wipe 2 rows of the invoice. This isn’t working because the amount paid in is now showing a minus figure so flagging an error.
Please help as I have around 100 clients that need this adjustment asap.
Rather than retrospectively altering the invoices they’ve already paid, it may be better and/or simpler to issue credit notes - from the invoice select “more options” -> “credit note”, and by default it’ll present you with a credit note that cancels the invoice completely, but you can edit it before saving. Remove the lines you don’t want to credit, save the credit note and you can choose to “hold funds on account”. This will show as a prepayment on their account which you can later use to pay down future invoices.