Refund a Payment on Account

[NumberJunkie]

Hi there,
a Client paid an invoice twice in error and requested that the second payment be left as a payment on account. They subsequently requested that it be paid back which my employer did through his bank.
I can’t seem to find any information on the best way to handle this through Quickfile. If I select the ‘Refund Balance’ option will that correct it or will it create another bank entry on the feed?
Thank you!

[ian_roberts]

@NumberJunkie

If I select the ‘Refund Balance’ option will that correct it or will it create another bank entry on the feed?

Yes to both. Refund balance is the correct way to refund a payment on account, but doing so will create a duplicate transaction to the one that comes through on your feed. However the untagged feed transaction can be safely deleted to bring everything back into line.

[PencilPusher]

Hi Ian,
That’s perfect, thank you so much!