I have a client that I’ve inadvertently created 3 extra monthly invoices for and have collected 3 payments via GoCardless.
Once realised, I refunded the total amount via bank transfer, but of course I am not sure how to reconcile this in Quickfile.
The automatic bank feed has correctly tagged the 3 payments with GoCardless (as this was how the funds were collected) and has marked the 3 invoices as paid, but I am not sure how to deal with the one payment refund to the client that is sat as untagged in the bank file.
As a stab in the dark, I have created credit notes for all 3 invoices and then tried Tagging the refunded amount to those credit notes, but I am not sure if that would even work and anyway I get the below error message when I do.
Unfortunately, this relates to July 2024 which probably doesn’t help.
As a stab in the dark, I have created credit notes for all 3 invoices and then tried Tagging the refunded amount to those credit notes, but I am not sure if that would even work and anyway I get the below error message when I do.
You were almost there, but you can not tag the 1 payment to the 3 invoices directly
Create the 3 credit notes and refund them (3 refunds will show in the bank)
Delete the single refund transaction as to not double up the value
Using the above the figures would net off correctly, if you wish to only show 1 refund transaction you would have to go via a dummy bank account (refund the 3 transactions using a dummy account then process a bank transfer from your current account to the dummy account to clear the balance)
