I purchased an item from a supplier and it was faulty so I had to be return it. I also had to pay £11,99 postage so I have a purchase of the original item from the supplier and a second purchase of £11.99 for the Post Office. The supplier issued me with a refund that matched the purchase so I just did a credit note, no problem.
The problem I now have is that rather than refunding me £11.99 for the postage, they refunded me £12.00. When I now go to tag the refund credit showing on my bank back against the purchase, I get an error message:
“No qualifying purchases could be found to refund against. Make sure the corresponding purchase has been logged before you attempt to process this refund.”
I presume this is due to the 1p difference so it cannot see a matching transaction to credit against. If I try and do this the other way round and go to the £11.99 purchase and run a credit note, I select the bank account the credit went into and as it sees no match, it creates the credit note and adds a second credit of £11.99 to the bank account so I end up with 2 credits.The genuine one and a second one created via the credit note process. I know if the credit process identified a matching amount in the account it would link the 2 but as it doesn’t, it creates a new credit for £12.00
I have no idea how I can make this work. Any advice appreciated.