There’s a lot of conflicting information out there but the overall consensus as far as my googling goes seems to be that exempt purchases should be included in box 7, it’s only out of scope that shouldn’t. But it seems to be something where different accountants and different people at HMRC give different answers…
The one thing everyone seems to agree on is that it’s unlikely to matter unless you’re trying to reclaim vat in box 3 that’s more than 20% of the box 7 value - this is the main thing inspectors will be looking for.
Yes, the treatment should be consistent both ways. We did however find that in some cases a refund linked from the bank did not correctly inherit the exempt flag from the parent invoice.
We’ve now deployed a fix for this issue, you can PM either @QFMathew or myself with the CN number and we’ll correct that for you, otherwise simply removing and reapplying the credit note will do the job.
Thanks Glenn. Yes, in my case these were Barclays “Loyalty Rewards” which I register as a refund to monthly fee charge. I’ve just verified and everything works OK now. Excellent support!