I purchased some equipment from a supplier, but I needed to make a change to my order. They asked me to pay the full amount again, and they would refund me the original amount. The purchase invoice did not change (other than adding the extra bit of equipment)
This has now happened, so I tagged the original amount as a “supplier prepayment”, and the new amount as the purchase invoice. The refund has come in, but I’m not sure exactly how to refund the “prepayment” balance. What I’ve tried is to make a refund on the payment of the original amount, which generates the transaction in my (Starling) bank feed. But the original transaction keeps appearing from the feed.
So, is it possible to either (a) prevent the original transaction from being imported, or (b) tag the imported transaction in some other way, as being the refund on the payment. I think it would be ideal if when tagging the transaction, I could choose to refund it to a supplier account, rather than to a supplier invoice.
I also considered just making a dummy purchase (although I don’t really like the sound of this), or a dummy “holding account”, where I can tag both of the transactions to.
(I have seen a post about this already, but there didn’t seem to be a satisfactory resolution - however, my issue is that the Starling bank feed keeps bringing the transaction back in, after I’ve deleted it because I manually created the transaction when refunding the payment)
Does this make sense? I’m happy to provide further detail, or an example of the transaction movements.