We recently ordered 6 small items from Amazon and the full amount of the order (£21.89) was debited to our bank account (debit card). 5 items were shipped and so I have the invoices for those (£18.94), however the sixth one was originally delayed and now is unavailable so the amount (£2.95) has been refunded to our account.
I tagged the payment from the account to the invoices we had, and then tagged the £2.95 credit as a refund from a supplier, again to those invoices. Both invoices are showing as paid, our bank account is balanced and fully tagged, but I have £2.95 showing as a prepayment on Amazon’s supplier account and £2.95 on our creditors control account.
I think the issue may be due to me only having invoices for the smaller amount (in normal circumstances, the invoice would be for the full amount originally and then if a refund were received everything should work), however Amazon refuse to issue invoices until the item has shipped regardless of the fact that they have debited the full amount.
Any idea how I should sort this? Thanks.