I have refunded an invoice for a client who paid by PayPal. When paying by PayPal, I add a £2 charge to the invoice which goes as unallocated. When I generated the credit note, it was for the £270 not £272. How do I clear the £2 from the customer’s account?
Easiest is to edit the original invoice to add an extra line for the surcharge, “apply from credit” to assign the £2 prepayment to the invoice (making it fully paid and leaving no prepayment on their account), and then credit note the whole thing.
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