Refund to a customer

Hello, one of my customers paid me £1200 in advance for an order. I supplied a part of that order for £412.00. The remaining order was cancelled later on, and I refunded him £788.00. So now how to deal with this refund in the books of accounts.

Please help. Thanks & regards


Hello Sandy

Here is a brief overview of what needs to be done

  • Open the original invoice
  • More options > Credit Note
  • Amend the values to what has been refunded > Save
  • Refund the Credit note, when the option is given.

Some more details instructions can be found in the article below

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