Refunding a customer - unable to find invoice

Good evening,
I am having an issue just refunding a customer.

Its allocated to “ebay sales” automaticly but when i try to refund agianst ebay sales or agianst the customers name it won’t show any result? am i missing something? Thanks.

Hi @Scott_Warnes

When you tag the transaction as a refund to a customer, do you then enter ‘Ebay Sales’ as the client name? If so, what invoices are shown for you to select from? If it was some time ago, you may need to do it the other way around - create the credit and then the bank transaction.

To do this, you would go into the sales invoice, and click ‘More Options’ and ‘Create a Credit Note’. This will create a new bank transaction, but you can safely delete the untagged duplicate.

Hope that helps, but please don’t hesitate to let us know if you need further help.

It was only within the last few weeks, feel free to check my account. It shows others. I have tried with clients name and also with “ebay sales”.
Transaction was made on 10/02/2017 and refunded on 23/02/2017.

I think i fixed it somehow, thanks

Glad you managed to sort it. Please let us know if you need any further help