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Refunds and Unallocated funds


I believe I have messed up.
I raised an invoice for £34.00 and then applied a credit of £16.00. I am now left with an unallocated fund of £16.00. How do I clear this £16.00?


I assume that you mean a sales invoice.

I think that you need to give us a bit more information about what you have actually done. I can think of three different ways to interpret the chain of events from the description that you have given.


Can you please leave this open


Hello @gjwguk

I’m not sure I’m flowing here I’m afraid? Are you able to elaborate on the issue?


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