Remittance Advice Feature not working?

Support
1

Hi
I can no longer seem to send remittance advice emails to my suppliers when logging a purchase… has this feature been disabled / changed?

Thanks
Neil

2

Can you confirm that you are logging the payment via the invoice itself please?

At present, this is the only way to send a remittance advice:

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1 Like
3

Hi

Yes I am - on my screen the log payment dialogue appears as above except there is no ‘send an email notification to the supplier’ tick box

4

How bizarre! I’ve done a couple of checks my end (e.g. no contacts, no email address etc), but I still get the option.

Maybe @Glenn can shed some light on this!

5

@Neil I found an account that I believe is yours but can’t see any unpaid purchases to test this on. I will send you a separate PM to confirm your account details.

6

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