Repaying unallocated funds in customer account

How should I do this, it won’t let me “refund a customer” as it is not allocated to an invoice?? John

If you can find the specific unallocated payment in the list (view all payments from the customer’s summary screen) then you should be able to “refund balance” from the payment detail screen.

That worked great, just had to delete the imported bank payment. Thanks. John