When clients ‘reply’ the e-mail is not coming through to my e-mail address. I have tried entering the SMTP settings manually and I’m being presented with the following error message:
It looks like there was a problem reaching your SMTP service
Error Message Failure sending mail.
More Details The remote name could not be resolved: ‘smtp-out.iomartmail.com’
Any advice?
When we try to connect to the SMTP server (smtp-out.iomartmail.com), it doesn’t actually come back as an IP address:
A previous post (here) suggests it should be mail.iomartmail.com. Are you able to try this please?
No luck with the above.
I would contact your email provider to double check the settings you need to use. The post I linked to is a little old now, so it may not be correct.
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