Resend payment confirmation email

Support
#1

Is there a way to resend payment confirmation emails as a message has been displayed (Email failed to send. Check email format is valid)?

We’re using a 3rd Party SMTP server, and have configured the email address quickfile@whitecherry.co.uk to send.
It would appear that emails aren’t sending externally (out of our domain). I have a ticket logged with our hosting company, but wondered if there was anything you could check?

Thanks,
Toby

#2

It’s not possible to resend the confirmation without removing and reinserting the payment, this will reveal the option again. Otherwise you can get the email template in Account Settings >> Routine Routine emails amend and resend manually.

#3

No probs, thanks for the quick response

#4

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