When a payment is sent to a supplier that has been allocated to more than one receipt the remittance advice is misreporting the payment and only advising the details of the first receipt allocated to the payment.
Payment sent £684.00
Receipt (QF10728) £342.00
Receipt (QF10729) £342.00
Remittance advice shows payment sent as £342.00 and not £684.00 and only mentions the first receipt QF10728.
I’ve just tested this with the below tagging -
This has sent an email through as follows -
Were these the steps you went through, or did you action it differently?
Good morning @QFMathew,
Thank you for your quick response. I have reset the template back to default settings to check whether there was a problem there but that has not fixed this bug.
In your example the remittance advice was sent via bank tagging; however I am attempting to send the remittance advice from the payment screen (PP012927) on receiving the email advice this has only advised the first receipt allocated as reported.
Thanks for confirming @alan_mcbrien. I’ve replicated this and will log it with our development team to be reviewed.