Hi, I think I’ve got myself into a knot with a Sales Invoice and I can’t seem to undo it.
An initial invoice for £75+Vat was raised. A credit note was then raised to cancel it. However the credit says “Held on account against a future invoice CN00002” and this showing as a prepayment/refund on their account. The problem being, that it should have been cancelling the invoice, not a refund. A payment of £75 into the bank seems to have been tied to the invoice and also used to pay part of another invoice. The notes say CN SP40 and SP63 are linked to this.
I can’t see how to get into this to undo and redo to sort it out.