Sales to EC member states picked up on VAT return error

Hiya, we recently got a letter telling us about a ES Sale for period 09/13
We don’t have anything to do with this so we looked into it a bit more - Quickfile has picked up an invoice and showed it on the VAT return as an overseas customer? We have looked in all the settings, details of the invoice and the payment and it isn’t showing anywhere how this could have happened.

Any ideas?

Let me send you a PM to grab your account details.

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