Hi, one of my clients tried to renew their bank feed today but it won’t work. I advised them to delete the feed and set it up again but no luck. Any suggestions?
Thanks
Hi @Mushroom,
I’m sorry to hear that your client is having problems.
Are you able to provide me with any details of any errors shown on the account?
Many Thanks
Hi, the error message just says “oops something went wrong”
Hi @Mushroom
Which website is this shown on, is it the QuickFile website, or the Santander website?
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Hi, client says its the Santander site
It sounds like it may be an issue on the Santander end of things then unfortunately. It may certainly be worth giving them a call to see if they have any information on their end.
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