SMTP Error - The operation has timed out

Support
1

Hi there,
I am getting the following error. (when setting up 3rd Party SMTP Settings)

The operation has timed out.

SMTP server did not reply in a timely fashion. Please ensure the port
number is correct and any firewall on the SMTP server is allowing
outside access.

I’ve tried port 25 and 587.
I am using my own host and have been for a while using the same email and settngs.

Yesterday I had to delete my mailbox, but set it up again, all the same details but getting this error now.

Any ideas. Bit stumped.
I’ve raised a ticket with my host and they have helped but they aren’t having much joy with diagnosing and can only help so far.

Thanks
Drew

2

I think your host may be able to answer that. It’s likely you are using the wrong host name or port.

3

This did happen to me yesterday. I tried it a second time and it seemed to work fine though

4

It can happen if there are large attachments to send, this is usually due to network latency. I think we set the timeout at around 20 seconds.

If it’s constant and at the SMTP setup stage I’m sure it’s probably wrong credentials.

5

Thanks Glenn,
It’s one of those things where I’m 100% the details are correct :slight_smile:
I’ve gone as far to use the ip address and unalised name of the mail server.
The host has been helpful with help (different ports etc)

I will give it another goes and let you know.

Is it possible I can send you the mail details privately so someone can sanity check it on my account.
Thanks
Drew

6

Thanks Parker, I’ll be trying again.

7

what’s the type of the OS of your mail server?
what’s the type of email software you are using for mail hosting?
did you check firewall and ports?
did you check hostname and reverse dns for the hotname and the ip address?
did you try to use other email server just for testing (you can use gmail account with smtp) to check this issue?

8

Probably best if I have a look at your account.

I can see an account under your company name but no SMTP credentials there, have you removed them? If you can add again I will take a look and run some tests.

9

Hi Glenn,
I did remove it so I could use the Quickfile mail servers.
I’ve just reinput the details.
Let me know what you find.
Thanks
Drew

10

Hi Cleartelecomus,
I’ve tried most of what you suggest except an off host account such as gmail.
I’ll see what Glen comes back with first.
thanks,
Drew

11

Worked fine when I tested, just appeared in my Gmail now:

EDIT:

One thing to note though is the SPF check fails, but that will be the case outside of QF too, so it’s worth getting that addressed with your mail provider.

Received-SPF: none (google.com: *******@neptunemedia.co.uk does not designate permitted sender hosts) client-ip=176.32.226.71;
12

did you check the hostname and the ip address of the sender host to be matched with the dns configuration (mx records entries) and also the reverse dns lookup for the same sender ip?

hope this may help you to fix the issue.

13

no news seems to be good news.

we hope the problem has been solved.

if you still need more help, just share it with us and we will try to help you to fix it.

1 Like
14

Thanks,
We still have the issue, but will try another server shortly and see if that resolves the issue.

15

Sorry to hear that but we wish you the best of luck to be able to fix it.

Also, if you need any help from our side, please, let us know and we can cooperate and do our best to get it fixed.

16

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