Hello
I have been using the STMP mail settings for a little while and all has been working fine.
But now I am getting this error:
It looks like there was a problem reaching your SMTP service
Error Message: Your SMTP settings are deactivated as there were three consecutive errors. Please correct the settings again and reactivate.
More Details: Mailbox unavailable. The server response was: Requested action not taken: mailbox unavailable
I have re-added the stmp account back and i get the “Quick File SMTP Verification” fine. I enter the code and it says the STMP is working. But when I send a email to any client the email is sent from quickfile.com and the STMP error is back on my account.
Hi @syntaxlink
Can I check who your provider is for the SMTP server?
Can I also just clarify this part:
Are you trying to send an email using your SMTP account, but with an address of quickfile.com? We do support noreply emails from our domain (which is .co.uk rather than .com), but it’s highly likely an SMTP server would reject these as they’re not authorised to send emails on our behalf.
Can I check who your provider is for the SMTP server?
Ionos (1and1)
I setup a test client from my Quick File account and sent a test letter. This email comes from mail@quickfile.co.uk but I have setup STMP within my Quick File account. This email account is working with the same SMTP info from Outlook. Also it was all working fine before.
“mailbox unavailable” usually suggests that either the email address (either the username or the from address) is incorrect, or the password is incorrect.
It may be worth asking 1&1 about this directly to see if anything is being flagged up on their end.
This was all working fine the username and password is right
Why am I getting SMTP successgully activated if the username and password is wrong?
This part specifically comes from 1&1 rather than QuickFile. If you are receiving the test email all OK, and it’s being activated all OK, from the outset it looks like 1&1 are returning the error afterwards.
But unfortunately, we can’t see why this would be - this would be only something 1&1 could shed some light on.
Hello
What IP address range does Quick File use for SMTP connections?
What error code is 1and1 mail server returning. (eg 554, 551)
No error code is provided. The error message is what you see above unfortunately.
Regarding the IP address, this isn’t something I’m able to provide due to the scaling nature of the network.
However, all that said, I have just run a quick test on your account and it completed successfully, so if it is deactivating, then there is certainly an issue somewhere.
I have also asked a colleague to take a look just to be sure I haven’t missed anything.
“However, all that said, I have just run a quick test on your account and it completed successfully, so if it is deactivating, then there is certainly an issue somewhere.”
What would you like me to do?
I have just now added the SMTP account back and it says
“Your SMTP Settings have been successfully activated! All emails will now be routed through your mail server.” it will stay until I send anything from quick file (eg test letter)
Have you asked 1&1 about this to see if there’s anything being flagged on their end, or whether there are any issues there?
They said:
What IP address range does Quick File use for SMTP connections?
What error code is 1and1 mail server returning. (eg 554, 551)?
What was the IP address of the last SMTP connections from Quick File?
1and1 will always return an error code number.
Although no error message is returned directly by 1&1, a quick search on their site does suggest it would be 550.
As I mentioned, unfortunately we can’t give you an IP address as it’s variable due to the nature of the network.
However, this page may be helpful:
Specifically, this part:
The target address is invalid (mailbox not found)
It’s missing the rights for use of the SMTP service (no access)
The request is denied for policy reasons (command rejected for policy reasons)
I am sorry but you MUST have a log what the last IP address was for the last SMTP connection from my account.
This isn’t something I’m able to provide, however, the last deactivation was at 2020-04-14 10:10:52 GMT.
The last deactivation was 14/04/2020 11:11… That’s when i got a email from you saying so
That sounds about correct - yes. 10:10:52 GMT, would be around 11:11 BST.
I just came off the phone with 1and1 and they have said there are no errors on my email account.
They will need a copy of the header from the replay email/message showing the error code.
1and1 think this is an error your end as they can see the “Quick File SMTP Verification” connects to the SMTP and sends a email fine. 1and1 said they cannot see any emails after that one. When I was on the phone with them I did a test email from Outlook that worked and they said that worked fine and then did a test letter from within quick file and 1and1 said they did not see any email but quick file then sends me a email saying the SMTP did not work.
Hi @syntaxlink
I can confirm that the error message is coming from 1&1 rather than from QuickFile.
If you send an email to the same email address that causes it to deactivate from Outlook or similar, what happens then? Does it send all OK?
My client setup the test email address. (They had a MX record error)
So because of there MX record error it was disabling my SMTP on Quick File.
So if any of my clients have email errors will my Quick File SMTP get disabled?
They have fixed this problem now and it looks like I can now send them a test letter from Quick File
Glad to hear you managed to resolve this.
What seems to be happening here is, whereas normally an email it sent to the SMTP server who acknowledges it. They don’t normally send it there and then, and any bounces or errors with the receiving email are presented a few minutes later (e.g. in the form of a bounced email).
With 1&1, it appears they’re validating the email at the time of the send request being sent to them. and returning the error straight away, hence the error and the SMTP being disabled.
However, I must confess, I’ve not seen this with any other provider previously.
