SMTP settings failing every few weeks

Support
1

Hi there every 3 or 4 weeks my smtp keeps needing reset from google. Any reasons why i need to keep doing this? Your SMTP settings are deactivated as there were three consecutive errors . Please correct the settings again and reactivate.

Thanks

2

Hi @Oneillms1

There are multiple reasons why this may happen. Sometimes you’ll see a specific error in your SMTP settings, sometimes you won’t - it depends on what the SMTP server sends us.

Often, it can be -

  • Your password was changed. Even if you’re using app passwords, changing your account password invalidates all app passwords
  • SMTP took too long to respond
  • There was a general connection issue (connection refused, unable to connect)
  • Or something completely different

SMTP is a bit of a minefield, but certainly check the passwords, especially if you changed the account password. If you’re still having issues, we can take a look, but we can only see the same info you see, unfortunately.