SMTP Timeout error

Support
1

Hi,

I am getting the following message when setting up smtp. It fails with a timeout. Typically when I send from either outlook or thunderbird it is always a little slow which I assume is the mail server so is it possible ofr you to extend the time before it times uot and fails?

Thanks
Nick

20150515 QuickFile smtp error.pdf (78.3 KB)

2

I think the timeout is 10 seconds. If your SMTP server doesn’t respond in 10 seconds then it will cause all manner of other problems in QuickFile.

However I doubt the timeout issue is actually caused by a slow mail server, It’s much more likely to be an incorrect port number, invalid credentials or the mail server is blocking our IP.

3

Thanks for the quick reply. I’m guessing it must be the server blocking your IP as the settings work for my normal mail.

Thanks

Nick

4

Can you confirm this with your email provider? If this is the case it shouldn’t be too difficult to get us white-listed.

5

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