SSL error cannot access secure website

Support
1

For the last week I cannot log into my Quickfile account from my home PC. I can log in from another laptop though. The error I receive is an SSL error and a secure website could not be reached. I have checked the time and date - all OK. I can log into all other secure website, it is just Quickfile I cannot log into. Can you please help.

Thanks
Elaine

2

Which browser are you using? I would recommend clearing your history and cache.

We renewed the certificate about 2 weeks ago so it may have cached an earlier now expired certificate.

3

Hi Glenn,

I am using Google Chrome at home. I have cleared my browser history and reset the browser settings. I also tried using Internet Explorer at home but could not access Quickfile from there either. It does appear to be since you changed the certificate 2 weeks ago as I only logged in again last week due to having a few days holiday. I hope you can give me some more ideas as I’ve tried everything else which doesn’t work.

thanks,
Elaine

4

Are you able to screenshot the error message?

Also are you sure the clock is correct on your machine, this will certainly cause some SSL errors to appear.

5

Glenn, I have sent you an email.

Thanks
Elaine

6

Glenn,

I hope you have received my PM with the screen shots.

Regards
Elaine

7

For anyone else encountering this problem on Chrome it seems to be well documented here with some solutions:

https://productforums.google.com/forum/#!topic/chrome/5-Bf0o6YxgM[1-25-false]

8

Thank you Glenn for your help, I will first have to work out how to temporarily disable my anti virus software. Google chrome is up to date. I tried to type in proceed in the browser, but nothing happened. Will work my way through the solutions and hopefully one will work.

Thanks
Elaine

9

No problem!

Try typing in danger, I think Chrome changed the keyword to get past this screen a few months ago.

10

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