Starling bank feed has expired - How do I renew it?

[adnw]

hi

it seems my starling business bank feed has expired and i cant figure out how to re activate it?
if i go to the bank feed settings it says

This bank feed is not currently active because your account access has been deactivated.
Please re-connect your Starling bank account.

i then have the cross to delete the bank account,

in the account selection below this it has bank accounts with a blank box and a back button.

Please dont tell me that i have to delete all my transactions, or setup a new one and have two sections of banks for this account?

[QFMathew]

Hi @adnw

You may nee to remove the feed completely and re-add it. This won’t result in your existing transactions being deleted - they’re independent of the feed.

With the Starling feed, you should have received a notification from them in their app a few days before the feed expires. I’m not 100% certain, but once I expires, you may need to start it as if it was brand new. However, their support team may be able to clarify that one.

[adnw]

can you tell me how to remove the feed and add a new one in your system without removing any of my transactions.

i cant do it through starling, quickfile does not shop up in there any more to renew.

yes i received a notice a few days before, however its now expired.

[QFMathew]

If you view the bank statement page, go to More Options >> Bank Feed Settings, and click Delete this bank feed

[adnw]

thanks, will try later.
after deleted, do i just simply do the same and choose to add one?

[QFMathew]

Yes, spot on. Instead of seeing “Bank Feed Settings”, you’ll see an option to activate the feed instead.