I have been using the automated bank feed but it has suddenly stopped, the last time anything came through was 15th of this month
I just assumed it might have been taking longer than usual for the transactions to appear.
However,
Today, I viewed bank accounts on the relevant account chose options → Bank Feed Settings
The next screen then had the message in red at the top
`This bank feed is not currently active because your account access has been deactivated.
Please re-connect your Starling bank account.’
When I chose the dropdown to select account, there is no account showing
Starling bank works a little differently to other banks, you should have had a notification to re-verify within the app. If you have missed this then I believe the easiest way to rectify is to delete the feed on QuickFile and then re-add it
H @QFBeth never got any notification, I was looking to see if I had missed something but there was nothing. I will try deleting and re-adding to see if that sorts it
You can sometimes refresh back a few days, if refreshing doesn’t work then I would recommend uploading the missing transactions as they will only automatically import from the date it was re-activated
We can try on your behalf though? I believe I have located your QuickFile account - is it account ending 7479? and to confirm you’re looking back to the 15th Feb?