Still can't send emails to NHS customers

[Fusion]

Dear guys, you have tried to help me in the past on this but I still cannot send my estimates and invoices to my NHS mail customers. I have tried setting up the SMTP Email Settings as

Field	…	Value
Port	e.g. 25, 465 or 587	465
From address	fusion@******.co.uk	You can change this in the email options page
From name	Will show as the sender when your clients view the email	Fusion
Host name	e.g. mail.mydomain.com	mail.lcn.com
Username	Usually set as your email address	fusion@********.co.uk
Password	Maximum of 150 characters	correct
Use secure connection (STARTTLS)		Yes

The email provider that I use is Low Cost Names. It is only my NHS customers who do not get the emails.

Regards Hayley

[QFMathew]

Hi @Fusion

The SMTP details provided by LCN are:

Username: yourname@yourdomain.com
Password: your mailbox password
Mail Server: mail.lcn.com
Port: 465
SSL: On

As far as I can tell the details you entered (which I’ve removed from your post) are correct. When you save these details, do you see an error at all? Are you able to speak with LCN to see if there are any connection errors from their side (there may be an error showing in their logs for example)?