Hi, some of my customers have started using the stripe payment option on my invoices. I have not changed anything but recently the customer is paying more than the invoiced amount. I can understand if i had accidently selected for the payee to cover the fee, but the amount is short of the Stripe fee. It seems very odd?
Sorry I don’t have any answers, just some questions that might narrow down the possibilities.
Do you mean that the amount shown in QF as paid is greater than the invoice value or just that amount in your bank account was more than expected?
Have you checked the transactions in your Stripe account?
Are these sterling transactions and UK customers?
Hi InfoBest,
In your stripe settings in quickfile, did you may add a card handling fee (see below)? If so, you should set it back to zero. I think it is not allowed anymore.
Not knowingly but it only covers 75% of the transaction fee. Thanks
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