HOME / COMMUNITY Switch to knowledge base

Stripe & go cardless

Morning all, I have a client who was paying cash and now wants to pay via Stripe/card payment.
I have changed his account to accept stripe payments clicked on the stripe box. But still cant pay via card/stripe. when impersonating client the option is not there? Thanks again.

Hi @oneillms

These options can be disabled for specific invoices. Have you checked to see whether Stripe is allowed for this specific invoice?

To check this, go into the invoice and More Options >> Pay Online


Then make sure that Stripe is toggled On

If you have check this and it’s still not working, please reach back out and we’ll take another look into this for you.

1 Like

Morning @oneillms

Just thought i’d check in to see whether you can see the payment option now?

This topic was automatically closed after 7 days. New replies are no longer allowed.