Stripe refunds question

How-to
1

We deal with deposit refunds from our booking software intergrated with stripe,this actions the refund to be drawn from the current account to be paid back to customer. I am unsure how to tag them in stripe holding account.

so i understand one has to be credited to the customers account and the other would this be a transfer between accounts ie from current account to stripe account??

they appear as such in the holding account:

Stripe payout “Money In” £250
Refund for charge Booking for: “Name Book” id: WTB113F6CC “Money Out” £250

2

Hello @HVH2233

It would depend on how you are refunding it.

If you are physically give the money back, then you would

  • Raise a credit for the invoice
  • Refund the credit via the stripe holding account
  • Delete the original
  • Process a transfer between the stripe holding account and the current account
3

Hi Steve thanks for the reply

The refund is bank tranfer, actioned in reverse from the booking software using stripe, which initiates a withdrawal from the bank account.

4

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