I’ve noticed there are missing transactions (processing fees) from Stripe when clients make card payments via their invoice through QuickFile.
We have Stripe integrated with a website that takes payments and we also invoice clients who pay via Stripe.
The transactions from the website show in Stripe with the processing fee - this is correct.
The transactions from clients who pay their QuickFile invoice using Stripe shows their payment in to Stripe (correct) but the processing fee from stripe is missing (not correct).
The transactions are all listed correctly when I log directly in to Stripe but in QuickFile’s Stripe feed they do not appear.
Is this an issue with QuickFile or Stripe?