Hi @sitewideuk
QuickFile captures payments to/from Stripe if the payment is made via the “Pay Online” option on QuickFile itself. If the transaction is recorded outside (for example, a Stripe subscription or another website) then this will need to be created manually.
That said, you may be able to use Zapier to automate this for you. There’s more information on this in the following topic:
http://community.quickfile.co.uk/t/using-a-zap-to-allocate-stripe-transfers-to-invoices-in-banking/12871
You mention that there’s a positive transaction in both. You should have 3 transactions in total once everything has complete (money cleared and paid out):
- a money in transaction tagged to the invoice itself (e.g. £50.00)
- a money out transaction for the fee tagged to the Stripe invoice (e.g. £1.00)
- a money out transaction for the transfer tagged as a transfer to your current account (e.g. £49.00)
I hope that helps?